If your question is not on the list, please contact us.

• How do I order online?

Select the product you require e.g. T shirts
Select the Type of T shirt you require e.g. coloured
Select the quantity range e.g. 50- 99
Select the actual product e.g. Fruit of the loom
Select the sizes and colours that you require for the garment selected (the order quantity must be in the range selected), when you have entered the size and colour press the add button, you will see that a box appears with the amount and colour, if you wish to select additional colours and sizes continue with the process.
If you only require a 1 colour print you are FINISHED, proceed to NEXT

If your print is more than 1 colour e.g. 3 colours scroll down and enter the additional colours required in this case it is 2 additional colours, enter 2 in the box and press the add button, you will see that your “products in basket has changed“ and it now has additional colours also.
If you require a back print enter the total amount of colours required e.g. 4 colours are in your design for the back of the T shirt enter 4 and again the your “products in basket has changed “.
You will also note that the price of the job changes each time you update your basket. If you are now FINISHED, proceed to NEXT
You are now on the order confirmation page, check that you have entered the correct quantities and if you are happy proceed to CHECKOUT
If you are not already registered, you must do so before you can complete the order.

• How do I upload my artwork/design?

When you order online and you have completed your order and checked out. You will get a confirmation e mail to confirm your order and a link to upload your ART/DESIGN. You will also receive a confirmation e mail to confirm your art has been received.

• How long will it take to get my order?

Your order will be dispatched in 10 days from receipt of your confirmed order. A confirmed order occurs when we have received your payment and Art/design. So once your order has been completed online, your Art/design received you are now booked for production, so sit back and relax and wait for your goods to arrive.

• When I complete my order online is that it?!

For the most part YES, however to ensure that everything is as expected we will send you a FREE VISUAL for your approval, prior to production. You must respond to this mail to confirm all is in order. If you require changes please e mail us back, and we will do another FREE VISUAL again for your approval.  Once we have received your approval, sit back and relax! Your order will be with you soon.

• What is the minimum order? And why is there a minimum?

The minimum order for printing is only 20 pieces and for embroidery 8 pieces. The reason there is a minimum quantity is because below these quantities the prices are quite high, so if you need less than 20 done, you should contact our friendly customer service to discuss same and see how we can help.

• What type of artwork can I send?

For good printing/embroidery results we need good art to start with! We accept Jpegs (300DPI), adobe photoshop files, corel draw, PDF, Illustrator, resolution of 300DPI.

• Why do I pay VAT ?

There is Vat on all items that we supply except children’s clothing. The VAT we charge is returned to the revenue commissioners and is not kept by us, the rate may change from time to time usually during a budget review by the government. If you have a VAT number and are based outside Ireland do you have to pay VAT? The answer is NO. However our system at present will charge VAT on all transactions, if you are VAT exempt please contact our customer service department.

• How do I get my VAT invoice?

Your Vat invoice is automatically generated when you order is processed. You will receive it with your order confirmation.

• How do you ship my order?

Your order is dispatched via Pony Express with overnight delivery in Ireland and 3 day delivery for the UK and Europe.

• How do I pay for my order?

You may pay us by Credit or Laser Card as you place your order; payment is secure and is handled by Sage pay.

• What is the return policy?

You can return your goods and seek credit or replacement for any of the following reasons:
Goods are printed/embroidered incorrectly i.e. they are not as per the VISUAL that you approved, Goods are faulty. Incorrect goods are supplied.
Spelling mistakes that have been approved by you are not the responsibility of Colours International. It is of vital IMPORTANCE that you check the VISUAL prior to production.

• Can I cancel my order?

You can cancel your order within 24 hours of your order being confirmed, a full refund will be issued.

• Can I get my order quicker?

YES!  If you need your order quicker than our normal turnaround of 10days from confirmation of order, just phone our customer service department to arrange same.

• How do I get a cheaper price?

To get a cheaper price for printing, increase the quantity or decrease the amount of colours in the design. To get a cheaper price on embroidery, keep the design small (breast pocket size) or/and increase the quantity.

• Why are your prices so good?

Our prices are great because we pass on our economies of scale to you. We have been printing and embroidering for over 20 years and are leaders in our field!

• Can I mix and match garments?

If you wish to order 20 garments for printing e.g. 10 T shirts and 10 Polo shirts with the exact same design, our system does not allow this. However you can use our system to work out a quote for same! The price quoted by the system for 20-49 T shirts, and the price quoted for 20- 49 Polo shirts, both with the EXACT SAME PRINT is the price you would pay for 10 T shirts and 10 Polo shirts as a mixed quantity. You have fulfilled the minimum requirement of 20 pieces for printing.

• What size can I print or embroider my design?

We use generic size settings for various print positions, a list of these sizes are outlined below, the following considerations should be noted when printing/embroidery various goods. If printing/embroidering goods and sizes range from small to extra large  using a standard chest size print ,the print/embroidery may appear very large on a small garment and on an extra large slightly small.
If printing/embroidering on the back of hooded sweatshirts, the hood on the garment may obscure a back print.

Generic Print Positions:                                               Generic Embroidery:                   
Front size 26 cm x 15 cm                                  Breast size 10cm x 6 cm    
Back size 26 cm x 15 cm                                                  
Breast size 10cm x 5 cm                                                  
Sleeve Print 9 cm x 4 cm